The consulting skill Sales, Aftersales & CRM in detail

Sales is a crucial area in any company as it is responsible for the successful sale of products or services. Effective sales ensure sales growth and customer satisfaction. In this context, the consulting skill "Sales, After Sales & CRM" is becoming increasingly important. Consultants with this skill support companies in optimising their sales strategy, improving after-sales services and introducing or optimising customer relationship management (CRM) systems.

The consulting skill "Sales, After Sales & CRM" covers a wide range of competencies and expertise aimed at helping companies improve their sales processes, strengthen customer relationships and optimise after-sales service.

A key competence in the area of "Sales, After Sales & CRM" is support in the development of an effective sales strategy. Consultants help companies to identify their target markets, evaluate sales channels and set sales targets. They support the development of sales strategies to acquire new customers, retain existing customers and increase sales. A well-thought-out sales strategy forms the basis for the success of the sales organisation and contributes to the achievement of corporate goals.

Consultants with the skill "Sales, After Sales & CRM" also support companies in the optimisation of after-sales services. They help with the development of after-sales strategies to increase customer loyalty and customer satisfaction. This includes implementing effective service processes, improving communication with customers after the sale, training customer service staff and introducing customer loyalty programmes. By providing excellent after-sales service, companies can strengthen customer loyalty, promote positive word of mouth and build long-term customer relationships.

Another important aspect of the consulting skill "Sales, After Sales & CRM" is the introduction or optimisation of customer relationship management (CRM) systems. Consultants support companies in selecting suitable CRM systems or optimising existing systems in order to manage customer relationships effectively. They help with the definition of customer contact strategies, the implementation of CRM software, the training of employees and the development of CRM workflows and processes. By using CRM systems, organisations can better manage customer information, plan sales activities more effectively and improve customer experiences.

Consultants with the "Sales, After Sales & CRM" skill also support companies in analysing and evaluating key sales figures and performance. They help to define relevant key sales figures, develop performance indicators and set up reporting systems. By effectively measuring and evaluating sales performance, companies can recognise bottlenecks and potential for improvement and adapt their sales strategy accordingly.

In summary, the Sales, After Sales & CRM consulting skill enables companies to optimise their sales activities, strengthen customer relationships and improve after-sales service. Consultants with this skill bring specialist knowledge, experience and best practices to support companies in developing and implementing effective sales strategies, introducing or optimising CRM systems and improving after-sales service. Through their expertise and commitment, they help companies to increase their turnover, build customer loyalty and achieve long-term success in sales.